ClubLink FAQ regarding COVID-19
30 MAR 2020
A list of frequently asked questions and answers has been prepared to address some of the concerns you may have about your Club and its operations as it relates to the COVID-19 crisis. As you know, the situation continues to be fluid with new information and precautionary guidelines coming out daily. We will continue to make decisions that focus on the health and safety of our Employees, Members and Guests, taking into account guidance from our Federal and Provincial Governments, as well as Health Canada.
The answers to questions below are subject to change at any time based upon new information made available.
Q. What is going on at the Clubs right now?
A. The Clubs are closed. A limited number of employees are monitoring the property daily for necessary asset maintenance only.
Q. When do you anticipate opening and would my Club consider opening just the golf course even if the clubhouse remains closed?
A. We are hopeful at this stage that our normal window of course opening will not be delayed. It is always a fluid situation with the weather and even more so with COVID-19 virus suppression regulations. By the time our golf courses are ready to be open, it may be possible to open for just golf. We will learn more in the coming weeks as to a realistic timeline and what is possible. Our top priority is to keep employees, Members and guests safe in all situations.
Q. What will happen with my dues if the season is delayed by months or if there is no season at all?
A. The opening timeline for our Member Clubs the last two seasons has fallen between April 26 and May 16, depending upon geographical location. New information is coming out daily regarding control of the coronavirus. These are extraordinary times with a lot of variables. If at some point it is apparent that there is an inordinate delay to the start of the golf season, we will revisit our policies and do what makes sense under the circumstances.
Q. If there is substantial delay that results in financial shortfall, will you reconsider your policy about assessments to Members?
A. No. It has always been our policy to not levy assessments to our Members.
Q. What will happen to my minimum during the Club closure?
A. No decision will be made until such time that the Clubs have firm re-opening dates. If at some point it is apparent that there will be an inordinate delay to the start of the golf season, we will revisit our policies and do what makes sense under the circumstances.
Q. Why doesn’t my Club open the kitchen and offer take-out food service to Members?
A. This service is under consideration for our clubs located in urban areas, but for now we have decided not to pursue this given recent announcements from government officials.
Q. Can I visit the Club at all right now?
A. Out of an abundance of caution, and concern for the health and safety of our employees, Members and guests, the Club is closed. At this time, we discourage our Members and guests from visiting our Clubs for any reason. If there is anything you need to pick up or get to us, please contact the appropriate manager by email to make arrangements.
Q. Will I continue to receive a monthly statement?
A. Monthly statement notifications will continue by email only for accounts with an outstanding balance. Given our present work from home policy for employees, we are not able to mail statements from the office at this time. If you normally receive a paper statement, you can view and print your statement by visiting the ‘My Account’ section on your Club website. To log in to your account, click here. Alternatively, a Member Services representative will be pleased to assist you. Contact email@example.com or call 1-800-273-5113.
Q: I normally pay my ClubLink bill by cheque. With the clubs and head office closed, how do I keep my account up to date? Do I make payments online?
A - Yes please. To do this, simply log in to your personal banking account and go to the “Pay Bills” section of your account. Then go to the “Add/Edit” bills section and enter “ClubLink Corporation” in the text box to search for a payee and follow the subsequent steps. Use your 6-digit ClubLink Member number as the account number. Once ClubLink Corporation is added, you can make online payments or set up automated payments.